Junior Product Consultant

Jakarta Selatan·DKI Jakarta·IndonesiaProduct Consultant

Job Type
:  Full Time
Job Industry
:  Information Technology and Services
Job Function
:  Customer Service
:  Fresh Graduates / Less Than 1 Year Experience
:  Bachelor Degree - S1

You will be responsible for maintaining customer’s retention rate by responding promptly to customer’s inquiries and complaints. Your job description will mainly entail, but not limited to:

  • Responding to customer’s complaints, determining the cause of the problem, as well as selecting and explaining the best solution to solve the problem
  • Coordinating with other sections with regards to customer’s needs and requests
  • Collecting customer’s feedbacks and analyzing customer’s needs
  • Analyzing customer’s experiences and insights to come up with improvement suggestions and initiatives
  • Bachelor’s degree in Accounting/Finance
  • Excellent oral and written communication skills
  • Excellent analytical and problem-solving skills
  • Positive, can-do attitude is a must
  • Pleasant personality and appearance
  • Highly motivated to learn and have the ability to learn new concepts quickly and apply them to assigned tasks and responsibilities
  • Ability to think and work as part of a team, to integrate with others and to show personal initiative
  • Have the initiative and the ability to offer new ideas
  • Computer literate
Skills Requirements
communication skillproblem solvinganalytical skill